Friday, April 6, 2012

SPAD to improve taxi service quality

KUALA LUMPUR: The Land Public Transport Commission (SPAD) is conducting a thorough study on the taxi industry to improve the quality of its services in Malaysia. 

Deputy Minister in the Prime Minister's Department Datuk Ahmad Maslan said the scope of study will be named the Taxi Improvement Plan which covers several essential aspects.


 
"The aspects are to determine a balance between service supply and demand as well as identify the potential of combining licence classes to ensure optimum taxi usage. 
 
"Creating a special mechanism or method to review and check fare rates , and setting up a complete database for taxi drivers," he said in a written reply to R. Sivarasa (PKR-Subang) at the Dewan Rakyat here today.
 
Sivarasa had wanted to know whether the government had plans to revoke all taxi permits issued to companies in clusters and offer taxi permits only to individual taxi drivers.
 
Ahmad Maslan said other aspects included identifying the use of suitable technology such as infotainment screens, global positioning systems (GPS) and WiFi for efficient taxi operations. He said they will also look into a design and specification for a taxi that can be used by disabled passengers. 
 
"We will also study the possibility of a special protection scheme through Socso or others for driver welfare. "Besides that, the study also considers the issue of giving taxi permits to companies as well as individuals," he said.
 
Ahmad Maslan said the report was expected to be completed by October 2012 and will be used to help SPAD identify demand and determine optimum taxi offers.
 
He added that the government through SPAD has frozen new applications for budget taxi permits and rental cars for companies and individuals starting Jan 1, 2010.

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